I'm starting to become pretty fond of Bruce. Actually, I've had a bit of an epiphany: an AI assistant like Bruce isn't just about auto-responding to tickets in an entirely autonomous manner; it's also pretty awesome at responding with just a little bit of human assistance. Charlotte and I both replied to some tickets today that were way too specific for Bruce to ever do on his own, but by feeding in just a little bit of additional info (such as the number of domains someone was presently monitoring), Bruce was able to construct a really good reply and "own" the ticket. So maybe that's the sweet spot: auto-reply to the really obvious stuff and then take just a little human input on everything else.
