Twitter

A 3-post collection

5 essential tips for customer care people dealing with technical queries

It happened again. Well actually, it happens all the time but I got inadvertently drawn into it again. I’m referring to this: Totally secure! Not just “pretty” secure or “really” secure but totally secure! I need to learn how to do that. Now this was in response to the following tweet: This is a familiar banter; a concerned customer raises a valid point about the technical implementation of a system and they’re brushed off by a customer care Oompa Loompa with a totally insufficient or incorrect response and then things escalate from there. It’s exactly what happened when Tesco did this a few months back: That now infamous tweet has...

20 tips for making Twitter a “must have” business tool

I thought I was a bit of a latecomer to Twitter when I jumped on board two years ago but given the growth rate since then – it’s gone from 100 million tweets in Q4 of ‘08 to 4 billion tweets in Q1 of 2010 – I appear to be a relative sage of the Twittersphere.Having now reached a point where I consider Twitter a “must have” business tool, I’m enjoying encouraging others to seek out the same benefits. However it’s always difficult to articulate the virtues in a casual conversation so here are 20 quick tips on how I’ve made it successful in my role as a...

I’ve been undefined!

Just in case anyone has passed by in recent days and noticed the Twitter panel on my blog displaying tweets that are, well, inconsistent with my normal tweets, fear not! It seems the geniuses behind the Twitter webpart for the Blogger engine have made a small mistake in the JavaScript variable department.In short, it appears an undefined variable is somehow inserted into a JSON request URL to Twitter and unsurprisingly, the Tweets of an undefined user are being requested. Surprisingly enough though, someone has actually decided that “undefined” is, for some reason, a sensible enough Twitter username to actually use on what appears to be a fairly active basis.So here we are; undefined (AKA “Adam&...