Offshoring roulette: lessons from outsourcing to India, China and the Philippines
I've had this blog post in one form or another of draft for several years now. I hesitated to complete it, in part because at the best of times cultural observations can easily be misinterpreted and also in part because of the role I had in working with many outsourcing vendors across Asia. Whilst the former hesitation has in no way changed, the latter has and I think it's a genuinely interesting topic worth sharing, particularly before my outsourcing memories fade too far. One thing before I begin: these are opinions based on personal observations. I'll qualify them wherever possible and articulate my experiences as far as I can but they remain just that - my experiences. I'll also be...